Frequently Asked Questions

What is the phone number for Pink Marmota?

Our customer service phone number is: 540-618-6566.

 

What is the color variance of the wood?

Wood shows its beauty in different and unique ways, each sheet of wood is distinct from each other and may vary in color.

 

Is nickel present in the earrings components of Pink Marmota?

We only use nickel-free hypoallergenic earrings components made of stainless steel or sterling silver.

 

Can I request an order cancellation or order change?

Orders cancellations are accepted within 24hrs of submission or before the work orders started. Email us for order status.

 

Are Pink Marmota earrings water-resistant? 

Our earrings are made from 100% untreated All Natural Wood for a more natural look. The earrings are sealed and clear coated but exposure to water may result in damage to the earrings.

Does Pink Marmota price match?

Our earrings are made by individual collections and we do not have third-party or retailer promos or sales.

 

What forms of payment are accepted?

We accept, most major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Venmo, by our Webshop or Cash for in-person deliveries.

 

Is my financial information safe with Pink Marmota?

We use online payments systems like PayPal to process payments. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

 

Does Pink Marmota accept custom services?

At the moment, Pink Marmota is no longer accepting custom designs. Thank you for your understanding.

Tips on How to Care for your Earrings 

Keep Dry

Wooden earrings are not waterproof and excessive moisture can cause them to warp or crack. Avoid wearing them in the shower or while swimming and try to keep them away from direct contact with water.

Store Properly

When not wearing your wooden earrings, store them in a dry and cool place. Avoid keeping them in humid areas such as the bathroom, as this can cause damage to the wood.

Avoid Harsh Chemicals

Wooden earrings are sensitive to harsh chemicals such as perfumes, hairsprays, and cleaning products. These substances can cause the wood to discolor or deteriorate. Be sure to apply any beauty products before putting on your earrings.

Clean Gently

To clean your wooden earrings, use a damp cloth and gently wipe them down. If your earrings are stained, be careful not to use oil on them as it can damage the stain.